Returns & Exchanges
What is your return and exchange policy?
We want you to love your arvos® pieces, so if you’re not happy with your purchase we are happy to offer refunds on all full-priced purchases and store credits on sale items, subject to some limited exclusions.
If you have any questions regarding a return or want to check whether your order qualifies for a refund/credit please email arvos® info@arvosapparel.
How do I return an item?
Please reach out to us at [email protected] regarding your return items, please quote your order number and explain the reason of for your return. Once we have ensured the return criteria are met, we’ll prove you with the necessary instructions to return your item.
Where do I send my return to?
To submit a return please send an email to [email protected] including your order number, name, items you are returning, reason for your return and whether you wish to receive a refund or credit for the item/s. We will get back to you within two business days to provide you with all necessary return information.
Are returns free?
The shipping costs incurred for returning item/s to arvos Ò for a credit or refund are at the customers own expense. Please note that returns must be sent to our warehouse located here in Australia.
How long does it take to process a return?
Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on the service you use. arvos® cannot take responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by arvos®.
Once your return is received, please allow two business days for our team to process it. We will be in touch with you via email to provide all further updates of its status.
Can I return an item purchased on sale or with a promo code?
All items are eligible for return providing they meet our general policy requirements.
Any items purchased on sale will be eligible for a store credit only and full priced products, reduced only by a promo code will still be eligible for a full refund.
What do I do if I received an incorrect or faulty item?
If you believe you have received an incorrect or faulty item we apologise and kindly ask that you please send an email through to our friendly Customer Support at [email protected] detailing your order name and number along with your concern and an image of the fault or incorrect product received.
Can I return an item I purchased online at an arvos® store or stockist?
Currently, all orders must be returned to the place of purchase. Online orders cannot be returned to any of our stores or local stockists and must be returned to our warehouse for processing.